Order Policies

Orders can be placed online by email. All quotes can be customised according to your needs. Once payment is received the design process starts.

Allow for extra invitations - we suggest a minimum of 10. For blank guest names and as a keepsake. Initial proofs will be emailed as a pdf within one week.

The price on the invoice provided includes up to 3 rounds of minor edits after the initial design is presented to the client. Please revise your proofs carefully before submitting a request to edit the design. These edits can be any of the following:

1. Alterations in text styles (font, size and colour).

2. Format and edit text.

3. Reposition graphics.

Any further alterations you request after the 3 rounds of edits and/or changes beyond the scope of the design brief will incur extra charges at ILIYA’s rate of $120 per hour.

Once final sign off has been received, your stationery will be printed within 3-4 weeks. Allow extra time for premium finishes.

ILIYA specialises in two main printing methods - digital and fine print, and also digital design files if our print prices do not meet your budget. Fine printing methods include hot foil stamping & letterpress finishes. We offer a range of options to meet all needs and budgets including the most affordable, streamlined, and straightforward print and design method.

All existing designs can be customised in line with your expectations and needs. Prices will vary per design change.

One other stylistic decision that impacts cost is whether you'd like a single or double-sided design. Our designs are traditionally single-sided, but can be printed on both sides if requested.

Duplex mounted, doubled sided cards are also available, all add-ons are at an additional cost.

Delivery

Shipping costs are additional based on the size of the order and shipping location. These are calculated upon quote request or through online checkout.

Orders are delivered via courier with signature required. Additional shipping costs apply to any new orders.

Postage

We aim to send your entire order in one delivery, however if you have ordered any add-ons or extra cards please allow some time after receiving your order.

Keep in mind additional shipping costs apply to any new orders.

A5 size cards or heavier envelopes requires extra postage, in Australia 2 stamps are required.

We recommend to check shipping cost and sizes. For any further information or queries please don't hesitate to contact us.

Timeline and bookings

We recommend mailing your save the dates as soon as the venue and date are secured.

We suggest you allow your guests to respond four to six weeks prior to the wedding and eight or more if you are expecting travellers from afar.

Please allow production time of 3 - 4 weeks for non-personalized items and 3-6 weeks for personalized items.

We suggest establishing a wedding and stationery timeline and collection deadline date before placing your order(s). This ensures all details are taken care of in perfect timing.

Preparing your order (in detail)

Step One: Browse the collection and choose your template/suite or request a semi-custom design or digital design file.

Step Two: Request a quote! Confirm the number of guests and the quantity of invitations and items required.

Typically, you're looking at half of your wedding headcount once you take couples and families into account.

Step Three: Enter your payment information and complete the check out process.

You will receive a confirmation email for your order to verify all of your details.

Our payment confirms that you would like to go ahead. No refunds are accepted.

Step Four: Customise your design and supply your wording and guest names!

Tell us the who, what, where, and when essentials, along with any additional details such as your dress code or venue details.

Establishing what information you would like to share with guests will help you determine what extra cards you will needed in your suite!

You will be sent a pdf proof to review and send back within one week.

Once your proof is received, you can request up to three complimentary changes (three proofs), any further alterations you request after the 3 rounds of edits and/or changes beyond the scope of the design brief will incur extra charges at ILIYA’s rate of $120 per hour.

Your first proof will be emailed back within one week.

Carefully double check for any errors including names and dates.

It is the clients' responsibility to ensure all details are correct.

Once proof has been approved to print, we are not responsible for any grammatical or spelling errors.

Step Five:

Once final approval is received, your order is sent to print.

Allow between 3 - 4 weeks for delivery, depending on print method and location.

Please note all boards must be picked up from supplied printers.

Mail delivery is not available.

Please allow more time for premium finishes such as foil and letterpress.